Last updated: April 22, 2026
At Noble Notes, we strive to deliver the best in quality, authenticity, and service. If for any reason, you are not satisfied with your purchase, we are happy to review eligible return requests and provide a suitable solution.
- Products may only be returned if they are still in their original sealed condition and packaging. Opened, used, sprayed, or damaged products caused by the customer will not be eligible for refund.
- To request a return, please contact us by email at noblenotessl@gmail.com with your order number, reason for return, and clear photos/videos supporting the issue.
- Once approved, return instructions will be provided. Customers may be required to return the item using a trackable courier service. We are not responsible for lost or missing return parcels.
- Once your returned product is received and inspected, an approved refund will be issued either to your original payment method, store credit, or exchange depending on the case.
- Return requests must be made within 7 days of delivery.
Late or Missing Refund
Refunds are processed as soon as your request is approved. Once processed, the funds leave our system immediately. If you have not received your refund yet, please first check with your bank or payment provider.
Processing times may vary depending on your bank, card provider, or transfer method. Some refunds can take 5–10 business days to appear.
If you have completed these steps and still have not received your refund, please contact us at noblenotessl@gmail.com.
How long does delivery take?
All orders are processed within 1–3 business days. Delivery times may vary depending on your location within Sri Lanka and courier schedules.
If your order has not arrived within the estimated timeframe, please contact our support team.
(This policy excludes delays caused by customer errors, incomplete addresses, failed delivery attempts, or courier disruptions.)
Can you provide me with a tracking number?
Yes. Tracking details will be shared once your parcel has been dispatched and the courier information becomes available.
I’ve entered the wrong shipping address, can I change it?
If this happens, contact us immediately after placing your order. We may be able to update the address before dispatch.
However, once your order has been packed or shipped, changes may no longer be possible.
Customers are responsible for entering accurate shipping details. Orders processed using incorrect information entered by the customer may not qualify for refund.
Can I cancel my order after it has been placed?
Orders may only be cancelled before processing or dispatch.
If the order has already been packed, prepared, or shipped, cancellation may not be possible. In some approved cases, an administrative or restocking fee may apply.
Invalid Reasons for Cancellation:
- Buyer no longer wants the item after placing the order.
- Buyer found the item cheaper elsewhere after purchase.
- Buyer changed mind after payment confirmation.
- Buyer failed to review product details before ordering.
Once an order is submitted, it may be considered a confirmed purchase request.
Non-Returnable Items
The following items are not eligible for return:
- Opened perfumes
- Used or sprayed fragrances
- Tester/sample items (if introduced later)
- Clearance or discounted items (unless damaged)
- Products damaged after delivery due to misuse or improper storage
Need Help?
If you have any questions regarding returns or refunds, please contact us:
