Shipping policy

Last updated: April 22, 2026
This Shipping Policy describes the terms and conditions relating to order processing, dispatch, delivery, shipping charges, and related services for purchases made through Noble Notes via www.noblenotes.shop

We currently operate locally and provide delivery only within Sri Lanka.
DELIVERY COVERAGE
We offer islandwide delivery to most residential, business, and serviceable locations across Sri Lanka through selected courier partners.
Orders may be delivered to:
  • Homes and apartments
  • Offices and workplaces
  • Businesses and shops
  • Gift recipient addresses
  • Other valid serviceable addresses within Sri Lanka
At present, we do not offer international shipping.
If international shipping becomes available in the future, this page will be updated accordingly.
ORDER PROCESSING TIME
All confirmed orders are generally processed within 1–3 business days after successful payment verification.
Processing includes:
  • Order confirmation
  • Payment verification (where applicable)
  • Product quality check
  • Secure packaging
  • Courier booking and dispatch preparation
Orders placed:
  • On weekends
  • On Sri Lankan public holidays
  • Outside working hours
will usually be processed on the next available business day.
During festive seasons, promotions, restocks, or unusually high demand periods, processing times may be extended.
DELIVERY TIMEFRAME
Estimated delivery times begin after dispatch, not from the time of order placement.
Typical delivery estimates:
  • Colombo / Western Province: 1–3 business days
  • Southern / Central / North Western / Sabaragamuwa: 2–5 business days
  • Northern / Eastern / Uva / Remote Areas: 3–7 business days
Please note these are estimated timeframes only and may vary depending on courier routing and operational conditions.
SAME-DAY / URGENT DELIVERY
At present, same-day delivery may not always be available.
If urgent delivery is required, customers may contact us before placing the order and we will advise whether expedited options are possible for your area.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on one or more of the following:
  • Delivery district / zone
  • Parcel size and weight
  • Number of items ordered
  • Courier service rates
  • Promotional offers (if applicable)
Any free shipping campaigns or discounted delivery promotions will be clearly displayed on the website when active.
ORDER TRACKING
Once your order has been dispatched, tracking details may be shared through:
  • Email
  • SMS
  • WhatsApp
  • Courier tracking link (if available)
Tracking updates depend on the courier provider and may take time to activate after dispatch.
DELIVERY ATTEMPTS
Courier partners may attempt delivery based on their own service process.
If delivery fails due to:
  • Customer unavailable
  • No answer to calls/messages
  • Incorrect address
  • Restricted access location
  • Refusal to accept parcel
The courier may reattempt delivery, hold the parcel temporarily, or return it.
Additional redelivery charges may apply in some cases.
ADDRESS ACCURACY
Customers are responsible for entering complete and accurate delivery details, including:
  • Full name
  • Contact number
  • House / apartment number
  • Street / lane / road
  • City / district
  • Landmark if necessary
Noble Notes is not responsible for delays, failed deliveries, or returned parcels caused by incomplete or incorrect customer information.
CHANGE OF SHIPPING ADDRESS
If you entered the wrong shipping address, contact us immediately after placing the order.
Address changes may only be possible before dispatch.
Once the parcel has been handed to the courier, address modifications may not be possible.
CASH ON DELIVERY / PAYMENT OPTIONS
Available payment methods may include:
  • Visa
  • MasterCard
  • Bank Transfer
  • Bank Deposit
  • Other approved methods displayed at checkout
Additional payment options such as installment or buy-now-pay-later services may be introduced in the future.
PERFUME SHIPPING NOTICE
Perfumes are delicate products and may be sensitive to heat, pressure, and rough handling.
We take care to package fragrance items securely; however:
  • Outer boxes may occasionally receive minor courier wear
  • Manufacturer packaging may vary
  • Slight cosmetic carton dents from transit may not affect the product itself
This does not automatically qualify as product damage if the bottle remains safe and intact.
DELAYS OUTSIDE OUR CONTROL
We are not liable for delays caused by circumstances beyond our control, including:
  • Severe weather
  • Flooding / road closures
  • Public holidays
  • Courier operational delays
  • Strikes
  • Security restrictions
  • Natural disasters
  • Transport interruptions
LOST, DAMAGED OR INCOMPLETE ORDERS
If your parcel arrives damaged, incomplete, leaking, or appears tampered with, please contact us within 24 hours of delivery.
Please provide:
  • Order number
  • Photos of parcel exterior
  • Photos/videos of issue
  • Description of missing or damaged item
After review, we may offer replacement, store credit, or another suitable resolution depending on the case.
REFUSED OR RETURNED PARCELS
If a parcel is refused by the customer or returned due to failed delivery caused by customer-side issues, re-shipping fees may apply.
Any eligible refunds will be subject to review.
POLICY CHANGES
We reserve the right to update this Shipping Policy at any time. Changes become effective once published on this page.
CONTACT US

For shipping support or delivery inquiries:

Noble Notes
Email: noblenotessl@gmail.com
WhatsApp: 078 570 5553
Website: www.noblenotes.shop